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01 Apr, 2020
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Call centers become front line of banks' COVID-19 battle as first workers test positive

With millions of Americans unemployed as a result of the COVID-19 pandemic, bank call centers are swarmed with thousands of requests to delay mortgage payments, get fee waivers and help people sort out the biggest economic dislocation in recent memory.

Call centers become front line of banks' COVID-19 battle as first workers test positive

03 Mar, 2020
News

Senator Warren Questions Nation's Largest Retail Banks on Plans for Assisting Americans Affected by Coronavirus-related Disruptions

Warren calls on big banks to take "meaningful steps to provide relief" to customers

Senator Warren Questions Nation's Largest Retail Banks on Plans for Assisting Americans Affected by Coronavirus-related Disruptions