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Some Mortgage Loan Servicers’ Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and Unclear

On April 17, 2020, 22 days after enactment of the CARES Act, HUD OIG reviewed the public facing websites of the top 30 servicers to identify readily accessible information for borrowers related to the COVID-19 crisis

Some Mortgage Loan Servicers’ Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and Unclear

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Call centers become front line of banks' COVID-19 battle as first workers test positive

With millions of Americans unemployed as a result of the COVID-19 pandemic, bank call centers are swarmed with thousands of requests to delay mortgage payments, get fee waivers and help people sort out the biggest economic dislocation in recent memory.

Call centers become front line of banks' COVID-19 battle as first workers test positive

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Senator Warren Questions Nation's Largest Retail Banks on Plans for Assisting Americans Affected by Coronavirus-related Disruptions

Warren calls on big banks to take "meaningful steps to provide relief" to customers

Senator Warren Questions Nation's Largest Retail Banks on Plans for Assisting Americans Affected by Coronavirus-related Disruptions